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See our Sustainability Report. This website uses cookies. By browsing this website, you consent to the use of cookies. Learn More. Board Category Community Members. Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here. All Forum Topics. DhritimanD Paper Tape. Moto Z2 Play doesn't download or update my App. My Moto Z2 Play took system updates over mobile data in previous week without any hiccups.
Please let me know of a solution. Best Regards. Reply 0. Re: Moto Z2 Play doesn't download or update my App. Best regards, Rich Motorola Support. Checked for both data and WiFi availability with browsers. Checked the settings for updates over any network and anytime. Tried "update all" with either mobile data or WiFi on. Checked for any error message, found none. Potential solutions: As mentioned, this problem is extremely common and has been acknowledged by Motorola.
A fix should be available shortly. This issue seems to be related to two features, Moto Voice and Bluetooth, and essentially occurs when you already have Moto Voice set up, and then use Bluetooth to connect your phone to speakers, to your car, Bluetooth headphones, and other peripherals for the first time. This pop sound will continue to occur until a reboot, or if you reset the phone. Unfortunately, the only solution right now is to not use Moto Voice or Bluetooth, since you cannot use both together.
If Bluetooth is essential, remember not to set up Moto Voice after you reset the phone. Problem 3 — Notifications volume very low, ringtones start with a delay. Potential solutions: Many users are hoping that this issue will resolved with the October security updates, so make sure that your device is updated when it is made available. On the other hand, if you are yet to install the August updates, however unlikely, it is a good idea to not install it until this issue is fixed.
There is a temporary solution that has worked for some users. In the Help application, go to the Fix and Repair section. Run the Speaker test. In the first go, you will barely hear the ringtone until the very end.
Answer No when you are asked whether the speaker has worked as expected. Re Run the test, and the volume will now be loud and clear. There is a catch to using this solution however. You will have to run the test with Bluetooth disabled, and you will not be able to use Bluetooth again, as the volume will revert to being quiet again when Bluetooth is used. Secondly, a reboot also resets it, so you will have to follow the steips above again after the device restarts. As far as the ringtone volume issue is concerned, that is actually a feature called Escalating Ring, and you cannot disable it from the Settings.
However, there is a third party app available that you can download from the Google Play Store called Disable Increasing Ring , that has worked for some users. Problem 4 — Significant lag and freezing.
Potential solutions: This issue is related to a rogue app. To check if this is the case, boot the device into Safe Mode you can find the instructions on how to do so below , and check if the problem occurs. Uninstall the last few apps you added right before the problem started and see if that it fixes it. In the worst case, you may have to Factory Reset the device, and then be careful about which apps you install, and check after each one whether the problem comes back.
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